The Active Nutritionist Terms of Service

Subscription policy: Payment to begin your subscription is due on the calendar day of your first scheduled session and will renew automatically on the same calendar day each following month until cancelled. You can choose to save a card on file for auto payments or pay the bills manually each month. All sales are final.

Cancellation Policy:

Subscription Cancellations: If you wish to discontinue your subscription at any time, please send me a written notification via text or email. Cancellation notifications must be received at least 24 hours prior to the next billing cycle before payments are processed (to allow time to cancel auto subscriptions). Cancellations after processed payments will not be refunded.

Session Cancellations: When cancelling individual appointments, notifications must be sent in writing via text or email 24 hours or more prior to your scheduled appointment. Appointments cancelled 24 hours or more prior to scheduled appointments may be re-scheduled to a later date. Cancellation requests received less than 24 hours in advance will still be charged and the session will be marked as completed within your account.

Expiration policy: Sessions expire 90 days after purchase. Each new monthly purchase (e.g. within subscription services) will have a new 90-day expiration date. Expired sessions will not be refunded or available for re-schedule.

Active Nutritionist Time Off:

Personal Time Off: Active Nutritionist employees will be given 3 non-consecutive weeks of paid time off per year. All current customers will receive notice of personal time off, regardless of whether a session is booked with that customer during the time off. Sessions missed during personal time off will not be available to make-up or reschedule. Communication for personal time off will be sent a minimum of 30 days prior to the personal time off to provide ample time for customers to prepare. If an Active Nutritionist employee is required to cancel for any other reason, such as an emergency or sickness, sessions missed will be available to be re-scheduled.

Holidays: The Active Nutritionist will be closed on several major United States Holidays each year. We will be closed on all of the following holidays: New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. If your normal session time takes place on a closed holiday, rescheduling or make-ups sessions will be permitted unless the holiday coincides within a personal time off week.